Hong Kong Nov 2012

view from room 1414 Crowne Plaza Causeway Bay

Very cool and nice weather in Nov.
The hotel room is very spacious and new.
Free wi-fi in room if you are a priority club member.
Must visit is the Club@28 on the roof terrace. The view should be stunning but we missed it because it was raining on the night we went for our drink.

Major shopping malls like Time Square and  Sogo are within walking distance.

Visit www.cphongkong.com for more information

Taipei 九份

A hilly place to visit. It is often raining 2/3 of the year.

Bring brolly or raincoat. Rain usually in the morning.

By noon, it should stop but floor will be still wet.

Wear pants so that the wet will not stick to your legs.

Wild boar meat - a must-try, very delicious.

Gardens by the Bay - under construction

MBS infinite pool

This is the section that is 'no kid zone'
Make sure you allocate a full day to enjoy 'the top of the world' feeling.
Come early, book your bench. Prepare to have your meal by the pool.
Do take note, it can be quite windy, therefore do not leave your clothing lying around as they can be 'blown' into the pool anytime!

We were lucky to enjoy a day with more-clouds and less-crowd

Marina Bay Sands

Disappointment with the room we were given.
No bathtub, no single control tap of hot/cold water
There was some stain on bath towel as well.
Spoon for coffee cup too short - after making hot drink, too hot to hold spoon.
Generally room is very spacious.

Rare hotel in the world where city-view is more expensive than sea-view.

MBS sky park

pool is only accessible for hotel guest

 a rainy windy afternoon with no crowd - can see the cloud floating around

 beautiful sight

monopoly singpost sucks

i hardly write negative blog about sg
about today i hv to do it
hoping to help improve the level of competence in this tiny island

Dear CEO BT Lau


Subject: Lost mail/time to train your staff

What: Item posted 6 Nov 11:45am at Newton Post Office


When: Postage was also bought at the outlet at around 11:40am. On that day, I requested the counter staff to take the item as it was slightly thicker than a normal mail and worried about breaking if I dropped into the letter box.


However, I was told that singpost no longer accept mail through counter.


To date, item was not received by receipent.



As I am operating a business that required posting of items to customers, this incident has created a very bad reputation for me. It affected my business operation.



I wrote in on 13 Nov via the internet feedback.


On 16 Nov, I called singpost hotline to register my concern for any recourse.


To my horror, the officer Ms Jen Hua was totally unhelpful. Her immediate reaction was there is no way to help. This is without even asking about the situation. I have evidence that the postage was purchased and posted on the spot. I would at least expect the Ms Jen to advise me on what i need to do if she cannot help me. However, she can even tell me that if it is not registered, nothing can be done.


Even if the item is lost during postal service, the minimum I would expect will be Singpost aknowledgement to the item being lost under their care. But why did I get the feeling that they are trying to push away the responsibilites. Only upon my unhappy tone that they should at least investigate the case, did the officer asked me to submit a feedback via internet, only then is it possible for them to investigate. Tell me, what is the purpose of having a call-in hotline?



As a customer with a lost mail, how will you feel if you are in my shoes to be given such response? In today environment, who is going to compensate for my losses? Who is going to answer for bring the bread to the table?


Of course I am anxious.

I have a photo of the item taken just before it was dropped into the letter box. I am not posting her to protect my customer's privacy.


I am also shocked to find so many complaints online.


And there is nothing we can do because SingPost is a monopoly.


Not only that, they always suggest registered post, meaning adding more cost to the customers, does it make sense?


Are you saying that the basic business model of posting cannot be trusted?


Have you forgotten your pledge of service?

http://forums.keeptouch.net/showthread.php?t=72951